Last updated: April 16, 2026
These Terms of Service govern the use of the hōra service (accessible via gethora.com and WhatsApp), published by Sycamore SAS, hereinafter "the Publisher". By using the service, you accept these terms.
hōra is a working hours tracking service for household staff (nannies, babysitters) via WhatsApp. The service uses artificial intelligence to analyse messages sent by staff and generate monthly reports.
Registration is free, no credit card required. Every new signup receives a 3-month trial with full access to all features. You must provide accurate information when registering. You are responsible for the confidentiality of your login credentials.
The service offers a permanent free plan and three paid plans:
The 3-month full-feature trial at signup auto-downgrades to the Free plan if not converted to a paid plan. No data is deleted when moving to the Free plan. Pricing may be changed for new users with 30 days' email notice (existing users keep their plan at the price they acquired it).
You are responsible for the accuracy of information entered (hourly rates, phone numbers). hōra provides a calculation assistance tool — it is your responsibility to verify the generated reports before making payments to your staff.
The service is provided "as is". The Publisher cannot be held liable for calculation errors due to messages misinterpreted by the AI, WhatsApp service interruptions, or any indirect harm related to the use of the service.
The content of the site (texts, design, logos, code) is the property of Sycamore SAS. Any reproduction is prohibited without prior authorisation.
You may delete your account at any time from your dashboard. Deletion results in the permanent erasure of all your data within 30 days.
These Terms are governed by French law. Any dispute will be brought before the competent courts of Paris.
hōra commits to maintaining the service as long as technical and economic conditions allow. The service relies on third-party platforms — in particular Meta's WhatsApp Business API and Google's AI models (Gemini) — whose terms, pricing and access policies may change without notice and independently of Sycamore SAS's control. In the event of force majeure, any unforeseen event, significant infrastructure cost changes, or changes in policy, pricing or access conditions from Meta, Google or any other third-party provider critical to the service, Sycamore SAS reserves the right to discontinue all or part of the service with 30 days' email notice. No refund, full or partial, may be claimed for a lifetime access one-time payment under these circumstances, which is explicitly agreed to with awareness of these risks.
Sycamore SAS reserves the right to evolve the features included in each plan. Paid plans (Quarterly, Annual, Lifetime) grant access to full features: real-time notifications at every nanny shift declaration, weekly report, support for up to 5 nannies, and automatic Pajemploi integration (coming). The Free plan covers core features: WhatsApp hours tracking for 1 nanny, monthly report, web dashboard. Users will be notified by email at least 30 days before any change to how features are allocated between plans.
For any questions: hello@gethora.com